Returns & Exchanges

If your item does not fit as expected, we offer one complimentary size exchange per order. To request a size exchange, please contact us within 90 days of delivery.

To ensure the most suitable replacement size is provided, Anahiv reserves the right to request body measurements, fit photographs, or additional sizing information before approving a size exchange request.

If the measurements provided correspond to a size different from the size originally ordered, Anahiv may recommend an alternative size — we'll arrange pickup of the original item, and once picked up, send the replacement size.

If the measurements correspond to the size originally ordered, Anahiv may decline the exchange or process it under the Change of Mind Returns policy at its sole discretion.

We encourage customers to carefully review the size chart, garment measurements, fit information, and sizing assistance before placing an order.

Confirmed Orders After a Sizing Flag
If, before your order is produced, we flag — based on measurements, photos, or other information you provide — that your selected size may not fit as expected, we will contact you and offer to adjust your size or measurements at no additional cost. If you choose to proceed with your original order despite this advisory, we will produce the garment exactly as instructed. By confirming you'd like to proceed, you acknowledge that any resulting fit issue is not eligible for our complimentary size exchange, refund, or return under this policy. A remake or replacement in a different size may still be considered at Anahiv's sole discretion, but will be treated as a new order and subject to an additional charge.

If you wish to return an item because you've changed your mind, you may request a return within 90 days of delivery.

Customers are responsible for arranging and paying for return shipping to our workshop in India. Refunds will be processed only after the returned item has been received and passes quality inspection.

Returned items must be unworn, unused, unwashed, free from stains, odors, makeup marks, pet hair, or damage, with all original tags and packaging intact. If received in a worn, used, washed, damaged, altered, or otherwise unsellable condition — or if tags have been removed, cut, or tampered with — no refund will be issued.

If you'd like the item returned to you instead, all shipping and handling costs will be borne by you. If you decline to pay these charges, Anahiv reserves the right to dispose of the item after a reasonable holding period.

In some cases, original shipping charges, duties, taxes, payment processing fees, and other non-recoverable costs may be deducted from the refund amount where applicable.

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

To be eligible for a replacement, you must provide:

• An uncut, continuous opening video showing the sealed package from all sides before opening
• The complete unboxing process recorded in a single uninterrupted video
• Clear photographs showing the issue

Claims submitted without an uncut opening video may not be eligible for replacement, refund, or store credit. Upon verification, Anahiv will provide a replacement item at no additional cost. If you'd prefer a refund or return instead of the replacement, it will be processed under the Change of Mind Returns policy.

Orders containing multiple sizes of the same style purchased for fitting, comparison, or trial purposes may be excluded from our standard returns and exchange policy.

Any approved refund for such orders may be subject to deductions for shipping charges, duties, taxes, payment processing fees, and other non-recoverable costs incurred by Anahiv.

We encourage using our size chart, measurement guide, and sizing assistance before purchasing.

Any return request not covered under the categories above will be reviewed on a case-by-case basis. If approved, customers are responsible for arranging and paying for return shipping to India. Refunds will be processed only after the returned item has been received and passes quality inspection.

Orders refused at delivery, abandoned, or returned due to customer inaction, failure to provide required information, failure to cooperate with the carrier, failure to pay charges requested by the carrier, or failure to accept delivery are not eligible for any refund.

Any costs incurred by Anahiv — including shipping charges, duties, taxes, return shipping, carrier fees, storage fees, disposal fees, and other non-recoverable costs — remain the customer's responsibility.

• Custom-made or personalized items
• Linen Table Cloths, Napkin Sets and Placemat Sets
• Made-to-measure items
• Items altered at the customer's request
• Gift cards
• Items returned without original tags or packaging
• Worn, washed, used, damaged, or altered items
• Items returned without prior authorization from Anahiv

Approved refunds will be issued to the original payment method used for the purchase. Refund processing times may vary depending on your bank, payment provider, or card issuer.

Anahiv reserves the right to refuse returns, exchanges, refunds, replacements, or other claims that do not comply with this policy.